Return & Refund
Return & Refund Policy - SimplifiLifeStore
At SimplifiLifeStore, we want you to be completely satisfied with your purchase. If you are not fully happy with the items you have bought, we offer a straightforward Return & Refund policy to ensure a hassle-free process. Please read through the following information to understand how returns and refunds work.
Returns
We accept returns for most products within 30 days of receipt, provided that the items are in their original condition, unused, and in the original packaging. To initiate a return, please follow these steps:
Request a Return: Contact our customer support team through the contact methods provided on our website. Please include your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Our customer service team will issue a Return Authorization (RA) and provide you with detailed instructions on how to return the product(s).
Packaging: Please return the item(s) in their original packaging and ensure they are properly packed to prevent damage during shipping.
Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of the item(s).
Refunds
Once we receive the returned item(s) and confirm that they meet the return conditions, we will process your refund. Please note the following:
Refund Method: Refunds will be issued to the original payment method used during the purchase. Depending on your payment method, it may take up to 7-10 business days for the refund to appear on your account.
Refund Amount: The refunded amount will be the cost of the item(s) returned. Please note that shipping fees are non-refundable unless the return is a result of our error (such as receiving a damaged or incorrect item).
Partial Refunds: If the item is returned in a used or damaged condition, we may issue a partial refund based on the item’s condition.
Exceptions
Non-returnable Items: Some products, such as personalized items, perishable goods, and certain cleaning products, may not be eligible for return. Please refer to the product description or contact customer support for more details.
Damaged or Defective Items: If your item is defective or damaged upon arrival, please contact us immediately for a full refund or replacement. We will cover the return shipping cost in this case.
Non-returnable Items: Some products, such as personalized items, perishable goods, and certain cleaning products, may not be eligible for return. Please refer to the product description or contact customer support for more details.
Damaged or Defective Items: If your item is defective or damaged upon arrival, please contact us immediately for a full refund or replacement. We will cover the return shipping cost in this case.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, we recommend returning the original item for a refund and placing a new order for the desired product.
Contact Us
If you have any questions about our Return & Refund policy or need assistance with a return, please reach out to our customer support team. We are here to help and ensure your shopping experience with SimplifiLifeStore is as smooth and satisfying as possible.
Thank you for shopping with SimplifiLifeStore! We appreciate your business and look forward to serving you again.
